Service
06 / 10
Crew Change
Sign-on and sign-off managed end to end, from visa to gangway.
A crew change goes wrong in the gaps between the parties, not inside any one of them. The flight lands but the visa is the wrong category. The visa is right but the agent was not authorised to collect the seafarer at immigration. Everything is right but the vessel sailed early.
We coordinate the whole chain against the vessel's schedule, not against the travel itinerary, and we keep the master informed as the schedule moves. Seafarers arriving or leaving after a long contract are met by someone who was expecting them.
- Operations desk
- 24/7
- Languages
- EN · PT · ES · FR
- Items included
- 05
- Ports
- 27
Included
What the service covers.
- Full coordination of embarkation and disembarkation
- Visa arrangements and processing
- Transfers, accommodation and baggage or equipment logistics
- Immigration and port authority clearance for the crew
- Schedule built around the vessel, adjusted as the ETA moves
What to send
What we need from the vessel.
Crew list with nationalities and passport details, contracts or letters of appointment, planned date and port, and the vessel's ETA. Visas set the lead time, so send this as early as possible.
Coverage
Ports we cover directly.
- Rio de JaneiroBRRIO
- SantosBRSSZ
- SalvadorBRSSA
- FortalezaBRFOR
- Buenos AiresARBUE
- Mar del PlataARMDQ
- ValparaísoCLVAP
- San AntonioCLSAI
- CartagenaCOCTG
- BarranquillaCOBAQ
- MiamiUSMIA
- New YorkUSNYC
- JacksonvilleUSJAX
- VeracruzMXVER
- LisbonPTLIS
- Leixões (Porto)PTLEI
- AlgecirasESALG
- ValenciaESVLC
- MarseilleFRMRS
- Le HavreFRLEH
- RotterdamNLRTM
- AmsterdamNLAMS
- PiraeusGRPIR
- IstanbulTRIST
- MindeloCVMIN
- Cape TownZACPT
- DurbanZADUR
Calling at a port outside this list? Send us the details. In most cases we can arrange coverage through our partner network.
Contact
Request Crew Change.
This line is already marked on the form. The operations desk takes it from there.